Terms of Service

1. Acceptable Use Policy

When using Palabrix services and website, you agree to:

• Provide accurate and truthful information during registration and enrollment
• Maintain the confidentiality of any account credentials provided to you
• Use our services solely for legitimate language learning purposes
• Respect the intellectual property rights of course materials and content
• Interact respectfully with instructors, staff, and fellow students

2. Prohibited Uses

You may not use our services to:

• Engage in any unlawful, fraudulent, or deceptive activities
• Distribute spam, unsolicited communications, or marketing materials
• Upload or transmit viruses, malware, or harmful code
• Reproduce, duplicate, or distribute course materials without authorization
• Impersonate others or misrepresent your affiliation with any person or entity
• Interfere with the proper functioning of our website or services
• Attempt to gain unauthorized access to our systems or other users' accounts

3. Service Access Requirements

To access our courses, you must:

• Be at least 16 years of age, or have parental consent if under 18
• Have the legal capacity to enter into binding agreements
• Provide valid contact information for course communications
• Maintain a stable internet connection for any online course components
• Meet any specific prerequisites stated for advanced courses

4. Fair Usage Guidelines

We expect all students to engage with our services reasonably and respectfully:

• Attend scheduled classes and notify instructors of absences when possible
• Complete assigned practice activities to maximize learning outcomes
• Provide constructive feedback that helps us improve our services
• Respect the time and expertise of our instructional staff
• Use course materials for personal learning, not for commercial redistribution

1. Account Creation

When enrolling in Palabrix courses:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the accuracy of your account details
• Student accounts are personal and may not be shared or transferred
• You must promptly notify us of any changes to your contact information

2. Account Security Responsibilities

You are responsible for:

• Safeguarding any login credentials or access codes provided to you
• All activities that occur under your account
• Immediately notifying us of any unauthorized use of your account
• Logging out from shared or public devices after accessing course materials

We cannot be held liable for losses resulting from unauthorized account access due to your failure to maintain security.

3. Account Suspension and Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service or our acceptable use policies
• Engage in disruptive, abusive, or inappropriate behavior
• Fail to make required payments or breach enrollment agreements
• Are inactive for extended periods without prior notification

We will provide reasonable notice before termination unless immediate action is necessary to protect our services or other users.

4. Multiple Account Policies

Students should maintain only one active enrollment account. Creating multiple accounts to circumvent enrollment limitations, payment requirements, or other restrictions is prohibited and may result in termination of all associated accounts.

1. Service Uptime and Maintenance

We strive to provide reliable access to our website and course materials, however:

• Scheduled maintenance may temporarily interrupt service availability
• We will notify students in advance of planned maintenance when possible
• Technical issues or unforeseen circumstances may cause unplanned downtime
• We are not liable for service interruptions beyond our reasonable control

2. Course Schedule and Feature Availability

Course offerings and features may vary:

• Not all courses are available at all times throughout the year
• Class schedules depend on enrollment levels and instructor availability
• We may introduce new courses or discontinue existing ones with appropriate notice
• Course content and teaching methodologies may evolve based on pedagogical developments

3. Geographic and Language Restrictions

Palabrix primarily serves students in the Osaka area and surrounding regions. Some services may not be available in all locations. Our courses are conducted in English with Spanish instruction, and participation requires functional proficiency in English.

4. Service Modifications and Updates

We reserve the right to:

• Modify, update, or discontinue any aspect of our services at any time
• Change course pricing, duration, or curriculum with reasonable notice to enrolled students
• Update our website features and functionality to improve user experience
• Adjust policies and procedures to comply with changing regulations or best practices

Current students will be given notice of changes that materially affect their enrolled courses, and modifications will generally not apply retroactively to active enrollments.

1. Content Ownership

All content on the Palabrix website and in our courses is protected by copyright and other intellectual property laws:

• Course materials, lesson plans, and educational resources are owned by Palabrix
• The Palabrix name, logo, and branding are our registered trademarks
• Website design, text, graphics, and multimedia elements are our exclusive property
• Third-party content used in our courses is licensed appropriately and remains the property of its respective owners

2. Student License and Usage Rights

Upon enrollment, students receive a limited, non-exclusive license to:

• Access and use course materials solely for personal language learning purposes
• Download materials provided explicitly for offline study
• Make personal notes and annotations for individual reference

This license terminates upon course completion or account termination and does not permit redistribution, resale, or commercial use of materials.

3. User-Generated Content Rights

When you submit feedback, reviews, or testimonials:

• You grant Palabrix a perpetual, royalty-free license to use this content for promotional purposes
• You represent that you have the right to submit such content
• We may edit submissions for length, clarity, or appropriateness
• You may request removal of testimonials or reviews by contacting us

4. Copyright Infringement Reporting

If you believe any content on our website infringes your copyright, please contact us at info@orchidhavenstudio.com with detailed information about the alleged infringement. We take intellectual property rights seriously and will investigate claims promptly.

1. Course Fees and Payment

Course enrollment requires payment according to the following terms:

• All fees are stated in Japanese Yen (¥) and are subject to applicable taxes
• Payment is due in full before the course start date unless installment arrangements have been made
• We accept payment via bank transfer, credit card, and other specified methods
• Course fees are non-refundable after the commencement of the second class session

2. Cancellation and Refund Policy

• Before Course Start: Full refund minus a ¥5,000 administrative fee if canceled at least 7 days before the first class
• Within First Class: 80% refund if you attend the first class and decide not to continue
• After Second Class: No refunds are provided once you have attended two or more sessions
• Medical or Emergency: Special consideration may be given for documented emergencies; contact us to discuss options

3. Course Transfers and Rescheduling

Students may request to transfer to a different course session subject to availability and approval. Transfer requests must be made at least 5 days before the desired new session begins. One free transfer is permitted; subsequent transfers may incur administrative fees.